Mahmoud Hachem

Hello, I'm Mahmoud Hachem.

Software Engineer / Full-Stack .NET Developer focused on .NET, SQL, Azure, QA, data, and enterprise AI operations. I like building reliable applications and making production issues easier to understand.

View Projects Download Resume Contact Me

About Me

Software engineering with a practical analyst mindset.

Software Engineer / Full-Stack .NET Developer

My work sits where .NET applications, data, quality, and production troubleshooting meet.

My experience includes enterprise AI operations, SQL/database support, QA audits, release validation, log analysis, incident investigation, and reporting workflows. I am comfortable moving between engineering detail and clear communication with technical and non-technical teams.

I am completing Software Engineering Technology at McMaster University, with an AI and Machine Learning specialization, after finishing Computer Programming & Analysis at Niagara College.

C# ASP.NET Core MVC SQL Server Azure Datadog Azure DevOps
01

Full-Stack Development

C#, ASP.NET Core MVC, Razor views, EF Core, APIs, and SQL-backed workflows.

02

Technical Analysis

Logs, tickets, SQL validation, incident notes, and practical troubleshooting.

03

QA & Release Validation

Test cases, bug triage, SOP audits, UAT support, and release checks.

04

Data & SQL Support

SQL Server, Azure SQL, Oracle SQL, reporting, data validation, and controlled fixes.

Skills

Tools and practices I can talk through clearly.

Programming & Backend

C#ASP.NET Core MVC.NET 8JavaPythonJavaScriptREST APIsLINQEntity Framework CoreOOPMVC Architecture

Databases & Reporting

SQL ServerAzure SQLOracle SQLSQLitePower BIDAXData ValidationReportingETL

Cloud, DevOps & Tools

Microsoft AzureAzure DevOpsGitGitHubVisual StudioVS CodeDatadogAuth0SalesforceIntercomAirtableNotion

QA, Security & Analysis

QA AuditsTest CasesBug TriageLog AnalysisHAR / DevToolsVulnerability ChecksSOP ComplianceUAT SupportIncident Review

Professional Strengths

Agile / ScrumTechnical TrainingStakeholder CommunicationSME SupportDocumentationWorkflow ImprovementRemote Collaboration

Experience

Recent work across enterprise AI operations, QA, SQL support, and technical analysis.

Oct 2024 - Nov 2025
Accenture

Technical Analyst / QA / Team Lead

End Client: Leading AI Research Organization | St. Catharines, ON

Enterprise AI Ops
  • Investigated enterprise AI application issues with Datadog, Auth0 logs, DevTools/HAR files, and internal monitoring tools, covering authentication problems, data-transfer failures, service trends, and release issues.
  • Performed QA audits for agent tasks and tickets against SOPs, process criteria, KPI expectations, and quality standards, then turned findings into coaching feedback and process improvements.
  • Supported the Intercom-to-Salesforce migration and helped build Salesforce reports and KPI metrics for queue health, task completion, quality trends, and team performance tracking.
  • Managed bug, survey, and user-check workflows in Airtable while using Notion for SOP reviews, policy checks, process audits, and reporting documentation.
  • Provided SME floor support, escalation guidance, Manila team training, and security incident review support by documenting evidence and escalating risk items.
DatadogAuth0SalesforceAirtableNotionQA Audits
Jun 2024 - Dec 2024
TELUS International AI Data Solutions

AI Data Analyst

Contract, Part-Time | Remote / Toronto, ON

AI Data Quality
  • Evaluated AI and data tasks using detailed guidelines for quality, relevance, safety, and compliance expectations.
  • Gathered, cleaned, organized, and validated data from multiple sources to improve reporting accuracy and workflow consistency.
  • Identified recurring quality patterns and process gaps, documenting feedback to improve task consistency and analyst performance.
  • Worked independently in a remote, guideline-driven environment requiring precision, research judgment, and clear documentation.
Data ValidationGuideline ReviewQuality AnalysisDocumentation
May 2023 - Sep 2023
Ontario Ministry of Transportation

Jr. Technical Analyst

Toronto, ON

SQL & App Support
  • Developed SQL queries in SQL Server and Oracle SQL to investigate records, validate data, apply controlled data fixes, and support internal application/database operations.
  • Used Azure DevOps to track tickets, production tasks, QA items, bug reports, and testing work across development workflows.
  • Created test cases, bug reports, and technical documentation that improved communication between QA, developers, and business stakeholders.
  • Supported application/code adjustments using VS Code, Visual Studio, and GitHub while following change-control and version-sync practices.
  • Assisted with backups, recovery procedures, and database validation to support reliability of government systems.
SQL ServerOracle SQLAzure DevOpsGitHubQA Testing
Jan 2021 - Nov 2023
Marriott on the Falls Hotel

IT Support Specialist

Seasonal | Niagara Falls, ON

Operations Support
  • Supported housekeeping and operations systems by troubleshooting file issues, data errors, and day-to-day technical problems across hotel departments.
  • Maintained reporting and inventory records, improving accuracy and reducing recurring data issues through validation and follow-up.
IT SupportInventory RecordsReportingData Accuracy
Download My Resume

Education

Formal software engineering training with co-op experience and applied development work.

01
May 2024 - Apr 2026 Current

McMaster University

Bachelor of Technology, Software Engineering Technology (Co-op)

Specialization: AI and Machine Learning
Software Engineering AI / Machine Learning Co-op
02
Sep 2021 - Dec 2023 Completed

Niagara College

Advanced Diploma, Computer Programming & Analysis (Co-op)

President's Honour Roll (2022, 2023)
Programming & Analysis Co-op Honour Roll

Projects

Featured work first, with older academic projects kept secondary.

  • All
  • Full-Stack
  • Data / BI
  • QA / Operations
  • Legacy / Academic
Featured Project

CharityConnect / Stuart Lyall Fundraising Platform

A .NET 8 fundraising platform for organization onboarding, referral tracking, PayPal donations, and eBook fulfillment.

  • Built role-based admin, organization, employee, and referral workflows using ASP.NET Core MVC, Identity, EF Core, and SQL Server/Azure SQL.
  • Integrated PayPal donation handling and production readiness work including secure cookies, rate limiting, CSP headers, startup validation, and Azure deployment setup.
View Details
ASP.NET Core MVC .NET 8 EF Core SQL Server / Azure SQL PayPal REST API Azure App Service
CAA Niagara inventory management dashboard overview
Full-Stack / Client Project

CAA Niagara Inventory Management System

Inventory workflows, CRUD records, reporting views, requirements notes, and QA testing for regional branch operations.

View Details
Power BI sales dashboard report
Data / BI

Power BI Dashboard

Sales performance dashboard using Power BI, SQL, and DAX to organize reporting insights.

View Details
SSIS data transfer package overview
Data / ETL

SSIS Data Transfers

SQL Server Integration Services workflow for structured data transfer and warehouse preparation.

View Details
Sports API data retrieval application interface
API / Academic

Sports API Data Retrieval Application

Application using REST API calls and JSON data to display sports team and score information.

View Details
Client server Java messaging application screenshot
Java / Academic

Client Server Messaging Application

Java socket programming and multithreading project for real-time client-server messaging.

View Details
Points tracking mobile application screen
.NET MAUI / Academic

Points Tracking Application

Cross-platform mobile app concept for reward point balances, transactions, and account tracking.

View Details

Certifications

Credential documentation available upon request.

Software & Data Engineering

  • IBM, Introduction to Software Engineering, 2026
  • IBM, Introduction to Data Engineering, 2026
  • IBM, Python for Data Science, AI & Development, 2026

Data Analytics & SQL

  • IBM, Databases and SQL for Data Science with Python, 2026
  • IBM, Exploratory Data Analysis for Machine Learning, 2026
  • IBM, What is Data Science?, 2026
  • Google, Foundations: Data, Data, Everywhere, 2026
  • Microsoft, Preparing Data for Analysis with Microsoft Excel, 2026

Cybersecurity & Risk

  • Google, Foundations of Cybersecurity, 2026
  • Google, Play It Safe: Manage Security Risks, 2026

Cloud & Project Management

  • AWS, Cloud Practitioner Essentials, 2026
  • Google, Foundations of Project Management, 2026

Contact

Have a role, project, or technical problem worth discussing? I'm open to software development, technical analyst, QA, and data-focused opportunities.

Reach Me

+1 289 547 5455

mahmoudhachem2002@gmail.com

LinkedIn

mahmoudhachem.com

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